Returns & Refunds Policy – Easy Meals Ireland Ltd

At Easy Meals, we are committed to providing high-quality Ready Made Meals while complying with European food safety regulations. Due to the perishable nature of our products, our returns and refunds policy follows EU consumer protection laws for food and beverage sales.

Shipping & Returns Policy – Easymeals Ireland Ltd

1. Business Information & Transparency

  • Company Name: Easy Meals Ireland Ltd
  • Address: Unit 4F, Link Road Business Park, Ballincollig, Cork, P31 V051
  • Business Hours: Opens at 9 a.m. on Saturday
  • Phone: (083) 3307 289
  • Email: info@easymeals.ie

📌 Easymeals Ireland Ltd specializes in delivering Ready Made Meals across Ireland. We ensure fresh, high-quality meals following strict EU food safety regulations.

2. Shipping Policy

Delivery Areas & Timeframes

  • We only deliver within Ireland.
  • Orders are processed within 1 business day and delivered within 1 business day.
  • Delivery days: Monday to Saturday (No Sunday deliveries).
  • Orders placed after 5 PM will be processed the next business day.

Delivery Charges

  • Standard Delivery: €5.00
  • Free Delivery: Available for orders over €50.00

Tracking & Delivery Confirmation

  • Customers receive email confirmation and tracking details once their order is dispatched.
  • If no one is available at the delivery address, we will attempt to contact you. If the order cannot be delivered, you may need to arrange re-delivery.

Delivery Restrictions

  • No deliveries to PO Boxes.
  • Due to food safety regulations, international shipping is not available.

3. Returns & Refunds Policy

Non-Returnable Items

🚫 Due to food safety regulations, we do not accept returns of perishable goods.
🚫 Orders cannot be returned or exchanged after delivery.
🚫 We do not provide refunds for personal taste preferences or change of mind.

📌 This policy is in accordance with EU consumer protection laws, which exclude perishable goods from the right of withdrawal.

Eligibility for a Refund or Replacement

You are eligible for a refund or replacement if:
✔ Your order was damaged during delivery (e.g., leaking, spoiled, or improperly sealed).
✔ You received the wrong items.
✔ Items were missing from your order.

🚨 How to Request a Refund:

  • Contact us within 24 hours of receiving your order.
  • Provide your order number and photo evidence of the issue.
  • Email info@easymeals.ie or call (083) 3307 289.

📌 If your claim is approved, we will issue a refund or a replacement within [X] business days.

4. Cancellations & Order Modifications

Before Dispatch

✅ Orders can be cancelled or modified before they have been processed for shipping.
✅ Contact us immediately at order@easymeals.ie or (083) 3307 289.

After Dispatch

🚫 Once an order has been shipped, it cannot be cancelled or modified.
🚫 If you were unavailable for delivery, we are not responsible for failed deliveries or spoiled food.

5. Refund Process

  • Approved refunds will be processed within [X] business days to your original payment method.
  • Refunds do not include shipping fees unless the issue was due to our error.
  • If a refund is delayed, check with your bank or payment provider before contacting us.

6. Fraud Prevention & Compliance

🚨 Important Notice:
We take fraud seriously. False claims about missing or damaged goods may result in:
✔ Denial of future refunds
✔ Account restrictions
✔ Legal action in case of fraudulent behaviour

📌 By placing an order with Easymeals Ireland Ltd, you agree to this Returns & Refunds Policy in compliance with EU food safety regulations.

7. Contact Us

📧 support@easymeals.ie
📞 (083) 3307 289
⏳ Business Hours: Opens at 9 a.m. on Saturday

Non-Returnable Items

🚫 Due to food safety regulations, we do not accept returns of perishable goods.
🚫 Once an order has been delivered, it cannot be returned for resale or exchange.
🚫 We do not accept returns based on personal taste preferences or change of mind.

📌 This policy is in accordance with European Consumer Rights Directives, which exclude perishable goods from the right of withdrawal.

Refund Policy

Eligibility for a Refund or Replacement

You may be eligible for a refund or replacement if:
✔ Your order was damaged during transit (e.g., leaked packaging, spoiled items).
✔ You received the wrong items in your order.
✔ Items were missing from your order.

🚨 Action Required:

  • Notify us within 24 hours of receiving your order.
  • Provide your order number and clear photo evidence of the issue.
  • Contact us at info@easymeals.ie or use our customer support form.

📌 If your claim is approved, we will offer a refund or a replacement within 5 business days.

Cancellations & Order Modifications

Before Dispatch

✅ Orders can be cancelled or modified before they have been processed for shipping.
✅ Contact us immediately at ordes@easymeals.ie for changes.

After Dispatch

🚫 Once an order has been shipped, it cannot be cancelled or modified.
🚫 If you are unavailable at the time of delivery, we are not responsible for failed deliveries or spoiled products.

Refund Process

  • Approved refunds will be processed within [X] business days to your original payment method.
  • Shipping fees are non-refundable unless the issue was caused by our error.
  • If a refund is delayed, please check with your bank or payment provider before contacting us.

Fraud Prevention & Compliance

🚨 Important Notice:
We take fraud seriously. False claims about missing or damaged goods may result in:
✔ Denial of future refunds
✔ Account restrictions
✔ Legal action in case of fraudulent behaviour

📌 By placing an order with Easy Meals, you agree to this Returns & Refunds Policy in compliance with EU food safety regulations.

Contact Us

📧 info@easymeals.ie
⏳ Support Hours: 9 AM – 5 PM | Business days